Have you ever noticed yourself or one of your colleagues regularly reacting strongly and almost automatically to certain situations, phrases or people? Every human being can get triggered. Learn more about habitual triggers and how to master them.
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Triggers
Proactive Offers
Are you committed to delivering exceptional service? Learn how to shift conversations from reactive complaints to proactive offers that build better relationships and produce satisfied customers.
Coaching
What is the fundamental nature of coaching? Find out the key reasons for coaching someone and the basic elements and natural flow of a coaching relationship.
Download Roundstone-Coaching (PDF, 520kb).
Posted in Coaching Comments closed
Moods
Do moods really have to have such a great influence on our business success? As leaders, we can learn how to manage moods—our own and those of our colleagues—and how to cultivate new, more empowering ones.
Download Roundstone-Moods (PDF, 180kb).
Posted in Language of Leadership Comments closed
Learning
The act of learning has several important stages. And learning itself is a holistic process involving the whole body. See where you are in the 10 steps to master new learning and discover what a coach can bring to your learning process.
Download Roundstone-Learning (PDF, 200kb).
Posted in Uncategorized Comments closed
Shared Standards
Have you ever worked on a project where everyone shares a commitment to a common goal yet everything gets bogged down in disagreements? Find out what is missing to effectively resolve this dilemma.
Download Shared Standards (PDF, 125kb)
Posted in Collaboration Leave a comment